FAQ
FREQUENTLY ASKED QUESTIONS
What is the difference between a regular lash glue and the Jet Set Lash Liner?
The Jet Set Lash Liner is a felt tipped pen that is soaked in our wondrous adhesive formula. The ingredients are such that it is slightly tacky when applied. Once the lash band is applied with a little pressure, a cling is formed and the lashes stay in place. It is much less sticky and messy than traditional lash glue and allows for a more precise hold. The beauty of this pen is that any lash can be used! Our Jet Set Lash Liners come in clear and black.
What is a Magnetic Eyeliner?
Our Magnetic Eyeliner is made with iron oxide which is in various beauty and makeup products. It has to be used with magnetic lashes for the liner to work! Our magnetic lashes have five nano magnet particles and are made of high quality faux mink fibres. These are not the cheap plastic lashes you find elsewhere!
What are pre-made lash fans?
These lashes are made for the lash professional and are only to be used by a lash technician with proper training. These lashes are to be used with professional lash glue and NOT to be purchased for personal use. Our pre-made fans are made from high quality PBT and wont fall apart when you pick them up. They have tiny bases and are very fine. If you like fluffy lash sets then KITTEE LASH pre-mades are for you.
What if Im allergic to your products?
Please test out our products on the back of your hand or behind your ears before use. If you develop any kind of irritation please discontinue use and contact us for a refund.
Where do you ship from?
All orders are currently shipping from Sydney Australia, however we are also looking at shipping from Los Angeles for our US and Canada orders. We use Australia Post and currently Standard Shipping means you will receive your parcel within 5-7 business days if you are located in Australia. (7 business days for International orders) Express Shipping means you will receive your parcel within 1-3 business days. (5 business days for International orders) This is a guideline only as with the Corona Virus freight all over the world has been affected unfortunately.
What is the KITTEE LASH guarantee?
We provide a 100% money back guarantee for change of mind if items are returned within 14 days of delivery, unused and undamaged. For items that have arrived damaged please provide a photo within 24 hours of delivery for your refund.